Complete the house rules section of your profile with care to ensure guests understand what to expect. If a guest makes contact with you via the guest-host messaging system, ensure you respond quickly and accurately.
Once booked, get in touch with your guest(s) before they arrive and introduce yourself. Ask them to email you a photo and details of any other people (or pets if appropriate) in their booking party.
Ask your guest(s) to advise you of their expected time of arrival and make sure they know how to get to your homestay.
Check your emails regularly for booking notifications and reminders. Reply to guests as soon as possible and always take an action for pending requests such as Accepting or Declining if necessary.