How can I cancel a booking?

If you need to cancel a guest's reservation, it’s important to do so as soon as possible. To cancel, simply follow these steps:

  1. Log in to your account
  2. Enter your email address and password
  3. Click “Bookings”top right of page
  4. Select the booking that you want to cancel


5. Click on cancel this booking


To ensure that our guests receive a good experience when booking on, it's important for you to note that multiple cancellations on your account can result in your profile being paused or deactivated.

Please note: If you cancel a booking on behalf of a guest this will negatively impact your ranking. If a guest wants to cancel a booking they can do it through their account or email us to

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