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Why didn't I receive any text or email notification?

  • Check your notifications settings as notifications from Homestay.com could be opted out in your account.
  • Make sure that you entered your correct e-mail address and your correct phone number. If you have changed your phone number or your e-mail address, please let us know at support@homestay.com and we will change your email address and/or your phone number.
  • Check your spam folder. If you find any messages from Homestay.com in your spam folder, remove them from your spam listing and add support@homestay.com to your email’s personal contacts.

To check your notification settings:

  1. Click on your name at the right top of the page
  2. Select Account from the dropdown menu
  3. Check your Email Subscriptions section and make sure that the methods you want to be notified with are ticked
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