Guests
Find the answers to any of the questions you may have about sending requests and making bookings as a guest on Homestay.com
Guests
- How do I create a guest account?
- How can I contact a host?
- How can I book a room on Homestay.com?
- Can I view the homestay before I book?
- Can I send my child to a homestay?
- Why can Homestay.com deactivate my account?
Booking a homestay
- How do I search for listings?
- How do I use search filters?
- How is my booking confirmed?
- How do I know my host is real?
- What are house rules?
- How long do I have to wait on a host replying to me?
Pricing and Fees
- What does the price include?
- Why is the price on the booking page different to the price on the search results?
- Can I book and pay for meals on Homestay.com e.g. Half board, packed lunch, evening meal?
- How much do I pay for a reservation?
- What if a host asks me for more money than they advertised on the listing?
- Will I be charged if my host doesn’t accept my booking request?
Paying for your homestay
- How and when do I pay?
- What if I have been asked to pay a downpayment / deposit before I view a property?
- What if I am contacted by a Host before I make a booking on Homestay.com asking me to transfer money?
- What if I have booked an apartment on Homestay.com and have been asked to transfer payment?
- What if I am contacted by Homestay.com to transfer money to a host?
- Does Homestay.com offer coupon or discount codes?
Changing or cancelling a homestay
- What is the cancellation policy?
- What should I do if I wish to extend my stay with my host?
- Can I change or cancel long term booking?
- Can I make changes to a booking request?
- Can I change a confirmed reservation?
- What should I do if I wish to shorten my stay?
Your homestay
- Where can I find my itinerary of my homestay?
- How can I prepare myself as a guest?
- What if I can't contact my host?
- What should I do if I have a problem during my stay?
- What information will be shared about me with a host?
- Can I bring my own pet?